Terms of Service

These Terms govern your purchase and use of the XPass website, licensed software, onboarding, documentation, AI usage, and support services provided by XXX LLC. By ordering or using the service, you agree to these Terms.

1. What we sell

XPass provides digital software access and related onboarding for authorized service workflows, including client intake, operator sessions, structured records, monitoring, communication support, and AI-assisted summaries, routing, drafts, and notes. We do not sell tickets, third-party inventory, payment processing, investment products, or guaranteed access to any external platform.

2. Eligibility and authorized use

You must be able to enter a binding agreement and may use the service only for lawful, authorized activity. You are responsible for obtaining customer permission and complying with applicable laws and third-party platform rules.

• No fraud, identity misuse, payment abuse, credential stuffing, unauthorized access, spam, security bypassing, or deceptive activity.
• No resale, redistribution, reverse engineering, or sublicensing without written permission.
• You remain responsible for accounts, data, profiles, proxies, instructions, and workflows you provide.

3. Prices and payment

Prices are displayed in USD. The standard offer consists of a $3,888 USD one-time setup fee and a separate $250 USD monthly platform subscription. Optional add-ons and taxes, if applicable, are disclosed before payment. A checkout confirmation controls if it clearly states different approved terms.

4. Automatic renewal and cancellation

The monthly subscription renews automatically every month until canceled. You may cancel before the next billing date through the Support page or by emailing support@xpass.work. Cancellation stops future charges; access continues through the current paid billing period.

5. Digital delivery

We target provisioning within 5 business days after successful payment and completion of any required order, fraud, or configuration review. Delivery occurs electronically through license issuance, account provisioning, email, or another agreed digital channel. If we cannot deliver within that period, contact support for a remedy or eligible refund.

6. AI usage

AI features may produce incomplete or inaccurate output. Operators must review AI-generated summaries, drafts, and recommendations before relying on them. Included and add-on tokens are consumed by AI requests and have no cash value.

7. Third-party platforms and outcomes

External websites, inventory, accounts, proxy networks, and platform rules are controlled by third parties. We do not guarantee availability, successful actions, revenue, reservations, purchases, acceptance, or uninterrupted third-party access.

8. Support

Support is available through the Support page, by email at support@xpass.work, and by phone at +86-13916562121. Our target is an initial response within 24 hours on business days; resolution time depends on the issue.

9. Suspension and termination

We may suspend or terminate access for nonpayment, unlawful use, security risk, abuse, or a material breach of these Terms. Where practical, we will provide notice and an opportunity to correct the issue.

10. Intellectual property

XXX LLC and its licensors retain all rights in the software, branding, documentation, and related materials. Your subscription grants a limited, non-exclusive, non-transferable right to use the service during the active term.

11. Disclaimers and liability

The service is provided “as is” and “as available” to the extent permitted by law. We are not liable for indirect, incidental, special, or consequential loss, or for third-party platform changes. Nothing in these Terms excludes rights or liability that cannot legally be excluded.

12. Changes and contact

Material changes will be posted with a new effective date. Questions may be sent to support@xpass.work, by phone at +86-13916562121, or through the Support page.